Terms & Conditions
Last updated: 24 September 2026
1. About These Terms
These Terms & Conditions govern your use of www.hellonurevyaonline.com and any purchases you make through the website.
By placing an order with NUREVYA, you agree to these Terms & Conditions together with our Privacy & Cookies Policy, Shipping Information and Returns & Refunds Policy.
Nothing in these Terms is intended to exclude, restrict or replace any rights you have under applicable consumer law.
2. About NUREVYA
NUREVYA is the trading name used on this website.
Seller / trader: Pablo Eduardo Torcineli, an individual trading as NUREVYA
Trading name: NUREVYA
Country of establishment: Brazil
Website: www.hellonurevyaonline.com
Email: nurevyaofficial@gmail.com
Business address:
NUREVYA
Avenida Paulista, 2028
Bela Vista
São Paulo – SP
01310-100
Brazil
Email: nurevyaofficial@gmail.com
If you contact us about an order, please include your order number whenever possible.
3. Our Products
We aim to provide accurate descriptions, photographs, specifications and other product information.
Product colours may appear slightly different depending on your screen or device. Packaging or minor non-material presentation details may also change from time to time without materially changing the product you ordered.
Please read any instructions, warnings and product-specific information supplied with a product before use.
Nothing in this section affects your statutory rights if a product is faulty, damaged, not as described or otherwise fails to meet applicable consumer-law requirements.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve it.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible. Where we cannot supply an ordered product, any amount paid for that unavailable product will be refunded.
We will not substitute a materially different product without your agreement.
5. Prices
Prices are displayed in pounds sterling (GBP).
The total amount payable, including any applicable taxes and delivery charges for which you are responsible, will be displayed or clearly communicated before you complete your purchase, as required by applicable law.
We may change prices from time to time, but a price change will not affect an order we have already accepted.
If we discover an obvious pricing error before accepting an order, we may contact you and give you the option of purchasing the product at the correct price or cancelling the order for a full refund.
6. Placing an Order
Before submitting an order, you should check that the products, variants, quantities, delivery address and other information you have provided are correct.
After placing an order, you will receive an electronic confirmation.
A contract for the purchase of your products is formed when we confirm that your order has been accepted.
We may decline or cancel an order where reasonably necessary, including where:
payment cannot be authorised;
a product is unavailable;
there is an obvious pricing or product-information error;
we reasonably suspect fraudulent or unlawful activity; or
we are legally unable to fulfil the order.
If we cancel an order after payment has been taken and no product is supplied, the relevant amount will be refunded.
7. Payment
Payment must be made using one of the payment methods displayed during checkout.
You confirm that you are authorised to use the payment method provided.
Payments may be processed by third-party payment service providers. NUREVYA does not directly store complete payment-card details where payment processing is handled by those providers.
An order may be delayed or cancelled if payment cannot be successfully authorised.
8. Delivery and Fulfilment
NUREVYA currently offers delivery to England, Scotland and Wales.
Orders may be fulfilled and shipped by third-party fulfilment partners or suppliers on our behalf.
Where available for the destination, Free Tracked Shipping will be shown during checkout.
Delivery information and any applicable delivery charges will be shown or communicated before you complete your purchase.
Delivery times may vary depending on the product, fulfilment location, carrier, destination, customs processing, peak periods and other circumstances outside our reasonable control.
Unless a different delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law. UK guidance generally requires delivery within 30 days unless another period has been agreed. GOV.UK
Once your order has been dispatched, tracking information will be provided by email for tracked shipments.
For further information, please see our Shipping Information page.
9. Multiple Shipments
If an order contains more than one product, the products may be fulfilled from different locations.
As a result, your order may arrive in more than one package and at different times.
Separate tracking information may be provided for each shipment.
You will not be charged additional delivery fees after purchase solely because we choose to divide an order into multiple shipments.
10. Risk and Ownership
Products remain at our risk until they are delivered into your physical possession, or into the possession of a person you have identified to receive them, except where applicable law provides otherwise.
Ownership of the products passes to you once we have received full payment and the products have been delivered.
11. Your Right to Cancel an Online Purchase
For most eligible online purchases, you generally have the right to notify us that you wish to cancel within 14 days after receiving the goods.
You do not need to provide a reason when exercising an applicable statutory right to cancel.
After notifying us of your decision to cancel, you normally have a further 14 days to return the goods. GOV.UK
Certain exceptions may apply. These include some sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
For complete information about cancellations, returns, return costs and refunds, please read our Returns & Refunds Policy.
Nothing in this section affects your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.
12. Faulty, Damaged, Incorrect or Misdescribed Products
Products supplied by us must meet the standards required by applicable consumer law, including applicable requirements relating to description, quality and fitness for purpose.
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at nurevyaofficial@gmail.com.
We may ask for photographs, order information or other reasonable evidence to help us investigate the issue.
Under applicable UK consumer law, customers may have a short-term right to reject certain faulty goods within 30 days. Other remedies, including repair, replacement, price reduction or a further right to reject, may also apply depending on the circumstances. GOV.UK
Nothing in these Terms excludes or limits your statutory rights regarding faulty or misdescribed goods.
13. Returns and Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy and applicable consumer law.
For eligible change-of-mind returns, you may be responsible for the direct cost of returning the product where permitted by law and where you were informed of this responsibility.
Where a product is faulty, damaged, incorrect or not as described, reasonable return costs will be handled as required by applicable law.
Eligible refunds will normally be made using the original payment method unless another method is expressly agreed.
Where standard outbound delivery costs must be refunded under applicable law, we will refund the cost of the standard delivery option. Additional costs resulting from a premium or expedited delivery method chosen by you may not be refundable except where required by law.
Please see our Returns & Refunds Policy for full details.
14. Promotions and Discount Codes
From time to time, we may offer promotional codes, discounts or special offers.
Any additional conditions applicable to a promotion will be clearly communicated with that promotion.
Unless expressly stated otherwise, promotional codes:
have no cash value;
cannot be exchanged for cash; and
must be used within any stated validity period.
We will not apply promotional conditions in a way that removes or restricts your statutory consumer rights.
15. Website Content and Intellectual Property
The NUREVYA name, branding, website design, text, graphics, photographs and other content displayed on this website are owned by, licensed to or lawfully used by NUREVYA unless otherwise stated.
You may use the website for personal, non-commercial shopping purposes.
You must not reproduce, distribute, commercially exploit or misuse website content without permission where such permission is legally required.
16. Acceptable Use of the Website
You must not knowingly:
interfere with the proper functioning or security of the website;
attempt to gain unauthorised access to the website or related systems;
use the website for fraudulent or unlawful purposes; or
introduce malicious software or other harmful technology.
We may take reasonable steps to protect the website, our customers and our systems from suspected fraudulent, abusive or unlawful activity.
17. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, delivery providers or other services.
Third parties operate under their own terms and policies.
We are not responsible for independent third-party websites that we do not control. However, this does not remove any responsibility NUREVYA has to you for fulfilling our own obligations under your purchase contract.
18. Personal Information
We process personal information in accordance with our Privacy & Cookies Policy.
That policy explains, among other things, the types of personal information we collect, why we use it, cookies and tracking technologies, service providers, international transfers and your data-protection rights.
19. Our Responsibility to You
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill where applicable.
We are not responsible for losses that were not reasonably foreseeable or were not caused by our breach.
As this website is intended primarily for consumer purchases, we are not responsible for business losses such as loss of profits, revenue, business opportunities or commercial interruption arising from products purchased primarily for business purposes, to the extent permitted by law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot legally be excluded.
20. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, to the extent permitted by law.
If such an event materially affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
This clause does not remove any cancellation, refund, delivery or other rights you have under applicable consumer law.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or legal requirements.
Changes will apply from the date the updated Terms are published.
Changes will not retrospectively alter the terms governing an order already accepted unless required by law or agreed with you.
The date at the top of this page shows when these Terms were last updated.
22. If Part of These Terms Is Invalid
If a court or competent authority finds that any part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
23. Governing Law and Consumer Rights
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer resident in Scotland, nothing in these Terms is intended to deprive you of mandatory consumer protections that apply to you or prevent you from bringing proceedings in a court that you are legally entitled to use.
24. Complaints and Contact
If you have a question, concern or complaint about an order or these Terms, please contact:
NUREVYA
Seller / trader: Pablo Eduardo Torcineli, an individual trading as NUREVYA
Website: www.hellonurevyaonline.com
Email: nurevyaofficial@gmail.com
Business address:
21 Rua Maria José dos Santos
Itapevi, São Paulo
06654-020
Brazil
We will aim to review your enquiry and respond within a reasonable time.
25. Cancellation Request Template
If you wish to exercise an applicable right to cancel, you may contact us by email or use the following cancellation template.
You are not required to use this template if you provide another clear statement informing us of your decision to cancel. UK distance-selling rules permit cancellation using the model form or another clear statement. Legislação do Reino Unido
To:
Pablo Eduardo Torcineli, trading as NUREVYA
21 Rua Maria José dos Santos
Itapevi, São Paulo
06654-020
Brazil
Email: nurevyaofficial@gmail.com
I hereby give notice that I wish to cancel my contract for the sale of the following product(s):
Order number:
______________________________________________________________________________________________________________
Product(s):
______________________________________________________________________________________________________________
Ordered on:
______________________________________________________________________________________________________________
Received on:
______________________________________________________________________________________________________________
Customer name:
______________________________________________________________________________________________________________
Customer address:
______________________________________________________________________________________________________________
Signature of customer:
(only required if this form is submitted on paper)
______________________________________________________________________________________________________________
Date:
______________________________________________________________________________________________________________
If this request is submitted by email, no signature is required.